VMware Service Manager developed by VMware automates IT Service Management with a workflow engine to control IT Service processes. This lets users deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way. VMware Service Manager presents IT services with a service catalog to end-users and automates the request process for provisioning cloud resources.
VMware Service Manager enhances the cloud experience:
- Gives cloud consumers a unified experience and dramatically simplifies requests for cloud resources
- Removes demand bottlenecks while enforcing approval policies through service automation
- Controls access to resources while providing the flexibility to choose and easily modify services
- Connect to other VMware solutions to provide closed loop cloud service management
- Drive customer and business satisfaction higher
Video VMware Service Manager
System requirements
Web Server
Database Server
Full Client
Maps VMware Service Manager
Version history
Future Developments
In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.
Under the terms of this agreement, Alemba has taken over all operational aspects of VMware Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017.
Alemba rebranded and relicensed the VMware Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba's ownership.
References
External links
- VMware Service Manager official website
- Infra Benelux: VMware Partner for implementing VMware Service Manager
- VMware Alemba Agreement
- Alemba release vFire Core
Source of the article : Wikipedia
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